FREQUENTLY ASKED QUESTIONS

Check most frequently asked questions here, if you still need help then please contact us at support@carrieatelier.com

ORDER STATUS & SHIPPING

We dispatch all orders as soon as possible, usually the same day or next business day.

Once an order has shipped, an email or sms will be sent with the tracking information.

We offer worldwide shipping. 

International orders: We use DHL Express for international orders. The shipping time is estimated btw 2-3 business days. 

European Union: We offer free standard shipping with DPD (2-3 business days). We also offer DHL Express (1-3 business days). 

PAYMENT

We accept all major payment providers which includes; Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna.

RETURN POLICY

Sometimes things just don’t work out, it happens! We’re here to help you return or exchange your product. You have 14 days from when you receive the product to return it. 

Returns are accepted unused, undamaged items within 30 days of the purchase date. Please note that the item(s) need to be sent back with its original packaging, including the dust bag. If goods returned are not in a re-sellable condition, we may not accept your return.

CARRIE does not support pre-paid return labels at this time. The shipping fees for returns are paid by the client. Please remember to use a tracked service since the item is not in our care until it's reached our facilities.

Return Address:

Carrie Atelier – ZWROT/RETURNOMNIPACK Sp. z o.o.SZCZECIŃSKA  4966-400 GORZÓW WIELKOPOLSKIPOLANDPark Panattoni rampa T48

Don't forget to include your order number. Your order number will be found in your order confirmation email. 

TAXES & DUTIES

If you live within the European Union, all fees are covered and you will not receive any additional fees to receive your package. 

If you live outside of the European Union, VAT and/or other fees for import are not included and may apply for the customer. We do not have the possibility of estimating these quotes and recommend you to check with your regional customs authority. 

Please note that should you, as the receiver, chose to decline these charges upon delivery, Carrie Atelier will have to settle them in order to get the shipment in return. This sum will be deducted from your refund as a restocking fee.

WARRANTY

Warranty for your CARRIE is 12 months from the date of purchase.

You will need to provide proof of purchase with any claim, and we will endeavour to replace or repair your CARRIE if these conditions are met. Please note, the warranty does not cover any damage to any part of your CARRIE resulting from incorrect use, negligence, accidents or incorrect use of the product.

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