Sometimes things just don’t work out, it happens! We’re here to help you return or exchange your product. You have 14 days from when you receive the product to return it.
Returns are accepted unused, undamaged items within 30 days of the purchase date. Please note that the item(s) need to be sent back with its original packaging, including the dust bag. If goods returned are not in a re-sellable condition, we may not accept your return.
To start a return, you have to contact support at support@carrieatelier.com to make sure that your order is eligable for a return.
We can only process a refund back to the original payment method and we charge a returns processing fee of $10 per return order and we do not refund any shipping fees.
Don't forget to include your order number. Your order number will be found in your order confirmation email.
Carrie Atelier does not support pre-paid return labels at this time. The shipping fees for returns are paid by the client. Please remember to use a tracked service since the item is not in our care until it's reached our facilities.
Return addresses to our warehouses below:
US (orders sent within US)
Salesupply C/O Carrie 12480 NW 25th Suite #115, Miami, FL 33182
Sweden (rest of world)
Carrie Atelier C/O Expresspack Sweden AB Risängsgatan 4, 50468 Borås, Sweden
For returns to Sweden, you have to use DHL, UPS or Fedex to return an order to our Swedish warehouse. Local postal services will not be accepted. We never refund the shipping cost. We charge a returns processing fee of €10 per return order.